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Online Events & Live Streaming

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Last updated:
September 5, 2025

Platform settings

With the Premium license, you have the ability to manage all your workspaces comprehensively. The following platform settings are available to you.

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Platform settings and workspaces

Platform settings control configurations that should apply to all events across all workspaces. For example, if multiple teams are using Oniva and each team has its own workspace, elements such as branding, specific media, and categories can be defined through platform settings. These elements are then inherited by all workspaces, but can be overridden at the workspace level. If a workspace has already overridden a setting, it will not be affected by changes made at the platform level.

Platform dashboard

The platform dashboard provides a comprehensive overview of all activities within the application for platform admins with the Premium license.

Categories

Events can be categorised independently of the workspace using overarching categories and displayed in the overarching event library.

Venues

Venues can be created manually or through import as overarching, individual venues.

Organisations

Overarching organisations can be created for all workspaces.

Notifications

Overarching notifications can be created for all workspaces. Notifications can be overridden or disabled at the workspace level.

Media

Files such as event images and logos can be provided for all workspaces.

App tokens

Tokens can be created for interfaces (API) to access specific data on the platform, for example.

Account types

Account types allow the definition of login or access methods.

Plattform export logs

The export logs provide a historical overview of all export processes from the platform.

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Refunds

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Only requests from existing admins will be processed. Please enter your own contact details in the section below.

Request details

⚠️ Please do not provide
any personal data of guests
(e.g. names, e-mail addresses or phone numbers). Use
booking numbers
and
links
only to describe your request. Note: If you enter personal data, it will be transmitted to and
processed by our external support provider
as part of handling your request.

Fees

In addition to the usual processing fees, an extra fee of
CHF 2.50 / EUR 2.40 per transaction
 will be charged for refunds. This amount will be deducted from the total proceeds. For more information, please refer to the
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By submitting, I agree that Oniva may process and store my data in accordance with the Oniva Privacy Policy.

Thank you for your support request! 🎉

What happens next?

A member of our support team will contact you as soon as possible to help you with your issue. In the meantime, visit our knowledge base and explore helpful articles and guides that may already provide the answers you need.