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If you want to customise your workspace's URL and use a domain that better aligns with your branding, Oniva makes it easy to set up a custom domain for your workspace. Here's a step-by-step guide on how to proceed.
Custom domain per workspace
Each workspace can be linked to a custom domain. A single domain can also be used for multiple workspaces, allowing you to manage all your events under one cohesive, branded domain.
Domain availability
Custom domains are available depending on your subscription tier. Please refer to our Pricing page for more information about which tiers support this feature and the associated pricing.
Receive DNS records Once we receive your request, we will provide you with the individual DNS records required for the domain setup.
Set up the DNS records Follow the instructions and add the provided DNS records to your domain’s DNS settings. Your IT administrator can assist you with this step.
Confirmation and domain linking Once we confirm that the DNS records have been correctly configured, we will link your custom domain to your workspace in Oniva.
What happens after setup?
All events in the workspace All events hosted in the workspace will now be accessible via your custom domain.
Personal links Any new personal links sent for events will use the new domain. Links sent before the domain setup will retain their validity and continue to work with the old domain.
Workspace library If you are using the Workspace Library, it will also be accessible under the new domain.
If you encounter any issues or need further assistance, please contact us at support@oniva.events.
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If you couldn't find the information you were looking for, our support team is happy to help. Create a ticket, and we will get back to you as soon as possible.
Support hours Monday to Friday, 08:00 to 17:00 (excluding public holidays in the city of Zurich)
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Refunds
Refunds are subject to a fee of CHF 2.50 per transaction in addition to the processing fee. Whether this fee will be borne by the guest or the organizer can be determined by you. The refund will then be processed for the full or partial amount. Ideally, you should specify this in your guest terms and conditions.
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