There are various reasons why an event may not be bookable or why a page does not load as expected. This article explains common messages and their meanings for both admins and guests accessing the event website.
These messages apply to users with admin access.
The event, campaign, or another element exists, but you do not have permission to access it. Please contact your administrators or Oniva Support to request the appropriate rights.
The event, campaign, or element does not (or no longer) exist. Ensure the link entered is correct, or check whether the element may have been deleted.
These messages apply to users attempting to register for or access an event.
The event, campaign, or element does not (or no longer) exist. Check whether the link was entered correctly. Events with the status "archived" can also no longer be accessed.
The event exists, but you do not have permission to book it. Possible reasons:
The event exists, but booking is not possible. Possible reasons:
All available booking options or the capacity limit for the authorisation group have been exhausted.
The registration deadline for the authorisation group has already been reached.
If you continue to experience issues, please contact Oniva Support.
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