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Note:
Microsoft recommends using Microsoft Edge as the default browser and continues to support Internet Explorer 11 for backward compatibility. Oniva does not support any version of Internet Explorer.

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Supported e-mail clients

Desktop e-mail clients

Web-based e-mail clients
Office 365 in supported browsers
Microsoft Outlook in supported browsers

Desktop e-mail clients
‍Outlook for Office 365 (lastest version) for macOS Sonoma or later & Windows 11 or later
‍‍Mozilla Thunderbird (lastest version) for macOS Sonoma or later & Windows 11 or later

Mobile e-mail clients

iOS 18 or later
Microsoft Outlook App (latest version)
Apple Mail App (latest version)

Android 14 or later
Samsung E-Mail App (latest version)
Microsoft Outlook App (latest version)

In some desktop e-mail clients, buttons may be displayed in a square format.

Our emails are not fully optimised for dark mode. There may be display deviations.

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Supported mobile devices for the check-in app

The Oniva check-in app is supported on the following mobile devices:

Apple devices
Compatible with iPhone and iPad running iOS 18 or later
Android devices
Compatible with devices running Android 14 or later

The Oniva Check-In app requires a stable internet connection (Wi-Fi or mobile, 4G or higher) to ensure live data synchronisation.

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For an optimal user experience, the latest version of the operating system should be installed on the device.

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Refunds

Refunds are subject to a fee of CHF 2.50 per transaction in addition to the processing fee. Whether this fee will be borne by the guest or the organizer can be determined by you. The refund will then be processed for the full or partial amount. Ideally, you should specify this in your guest terms and conditions.

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