Configure payment settings

Once you've activated the payment settings in the event settings, you can set the corresponding prices for your bookings under the booking options. The payment settings offer you various options to configure your payment processes.

• Payment identifier: Here you can enter an internal cost center to assign transactions. If you don't know an identifier, you can leave this field blank.
• Online payment processing fee (%): This determines how much processing fee is charged for online payments.
• Payment method: You can choose between cash payment, invoice, or online payment. With online payment, the payment is processed directly through the integrated payment provider in Oniva. For cash payment and invoice, a price is displayed, but the invoicing is the responsibility of the organizer.
• VAT (value added tax): You can use the standard rate or set individual VAT rates.
• Currency: You can choose between CHF, EUR, and USD.
• Organization: Here you can specify the organization that appears on the payment receipt for online payments, including the VAT number. The organization can be recorded and maintained in your workspace. This number may be relevant for the tax treatment of the event for guests.
• Price including VAT: Here you can specify whether the recorded prices already include VAT or if it is additionally levied.

Note: Fees
Typically, a processing fee is charged by the payment provider. If you specify a 0% online payment processing fee in Oniva, the processing fee will be deducted from the revenue. A processing fee of 5% is charged for transactions through the account managed by Oniva.

Note: VAT rates and currencies
Individual VAT rates and additional currencies need to be recorded by the platform admin.

‍

Define prices for booking options

Only after activating the payment settings for an event can a price be set in the booking options. Each booking option can then define a market price, a price, the specified currency, and the cost breakdown. Note that as an admin, you are responsible for accurately listing your prices.

• Price: Specifies the amount charged to guests when booking this option.
• VAT: The selected VAT rate. Some options may have a different rate (for example, a hotel stay).
• Market price: The market price can be specified, for example, for invitations. Although displayed, it is not charged. Providing the market price may be important for guests with internal requirements. If the market price is the same as the price, this field can be left blank.
• Cost breakdown: Similar to the market price, this is a breakdown for transparency. For example, for an invitation, it can show the amount for admission, catering, accommodation, etc.

‍

Discounts and variable pricing

The specified prices can be overridden for individual target groups by setting a discount or fee as a fixed or percentage amount on the authorization group. These adjustments then apply to all booking options. If the price should only be overridden for individual booking options (e.g., a discount for a session that does not apply to the reception), an "additional booking rule" can be set on the corresponding booking option to set a price that overrides the price for the selected authorization group.

‍

Update payment status

For bookings with the payment status "open," the admin can update the status.

The payment history also allows viewing payment attempts. Here, you can check how many times a guest has attempted to pay. Failed payments also indicate the reason.

Note: Payment History only for payment attempts
If the "Payment History" option does not appear, it means that no payment attempt via online payment has been made yet.

Through the "Complete payment" button at the bottom of the booking, payment can be finalized. If "Invoice" or "Cash" is selected, the payment status changes directly to "paid". For "Online Payment" option, a payment request with a link for online payment (via credit card, postcard, or TWINT) is sent to the guest.

If a payment request for an online payment (via credit card, postcard, or TWINT) has been sent, the payment status can be updated via "Match status". This is especially crucial if there's suspicion of a payment being made but not reflected in Oniva. Generally, however, the status update occurs automatically.

Refunds

Please contact us for any refunds via the following form. Refunds are subject to a fee of CHF 2.50 per transaction in addition to the processing fee. Whether this fee will be borne by the guest or the organizer can be determined by you. The refund will then be processed for the full or partial amount. Ideally, you should specify this in your guest terms and conditions.