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Online Events & Live Streaming

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Last updated:
November 29, 2024

Events by the community

Learn how to create and activate events in the internal event community hub to ensure seamless organisation and communication for events.

Illustration of users and various events, next to it a “Create event” button.

Events by the community

If the portal is configured accordingly, non-admins with an account also have the opportunity to create events in the event community hub. These events are created in "Draft" status, and notifications about the event creation are sent to the designated team mailbox and the event responsible (creator). Admins can then review the event and activate it for the event manager without administrative rights.

Points to check when reviewing the event

  1. Was the event created in the correct workspace?
  2. Was the correct event category selected?
  3. Is the event schedule clearly defined?
  4. Is the event description understandable?
  5. Is the date correctly set?
  6. Is the event paid, and are the costs appropriate?

Paid events

If the event is classified as paid, the price is not displayed directly in the booking options but only in the event settings under "Admin Notes". Once the price is deemed appropriate, the admin can specify the price in the booking option.

Users can then choose the payment method when creating the event, provided that credit card payment is available on the portal; otherwise, cash payment is the only option. Admins can then review the price and decide whether and how much of it to pass on to the guest. If a fee is to be charged to the guest, the admin must enter the desired amount in the booking option. If the admin does not specify a price, the event is free for guests.

Once the event has been properly reviewed, it can be activated using the "Activate" button. If desired, a notification can be triggered to inform the event organisers about the activation of the event.

Role of event responsibles

Event responsibles can access their events in the admin area if the events have been activated by an admin. This role allows them to view the event dashboard, review and edit event contacts and bookings (including downloading guest lists), and contact guests through campaigns. However, event managers cannot independently edit the event; for changes, they need to contact the responsible event admin.

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Refunds

Refunds are subject to a fee of CHF 2.50 per transaction in addition to the processing fee. Whether this fee will be borne by the guest or the organizer can be determined by you. The refund will then be processed for the full or partial amount. Ideally, you should specify this in your guest terms and conditions.
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