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This article provides a guide to configuring companions for events in Oniva, both for individuals who are counted within the guest quota and those who are not supposed to be counted.
Accompanying persons who are not part of the capacity limit
If companions are not supposed to be counted within the guest capacity, you can request the name of the companion as a form field. There are two options in the registration form for this:
You can configure a checkbox with the option "I am bringing a companion"; or
You can request the first and last name of the companion as a form field.
Accompanying persons who are part of the capacity limit
If the registration of the companion should be counted within the capacity limit, you must configure the registration through a multi-bookable option. Here's how to proceed:
Edit the booking options in the advanced options and configure the maximum and minimum number per booking.
Capture all relevant companion data (such as name, first name, etc.) through form fields in the additional prompts.
Configuring capacity limit (maximum per booking): Here you specify how many companions per main booking are allowed.
Configuring additional prompts: Here you can request all necessary information for the companions
Registration of accompanying persons Please note that personalised tickets cannot be issued for companions during registration. The tickets always include the name of the main booker.
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Refunds
Refunds are subject to a fee of CHF 2.50 per transaction in addition to the processing fee. Whether this fee will be borne by the guest or the organizer can be determined by you. The refund will then be processed for the full or partial amount. Ideally, you should specify this in your guest terms and conditions.
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