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Online events & live streaming

Frequently asked questions

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Last updated:
August 8, 2024

Booking selection and options

Booking options are program items for which guests can register. If the event offers various options or registration possibilities for guests to choose from (such as breakout sessions, workshops, accompanying programs, student passes, VIP receptions, etc.), multiple booking options can be created. Booking groups can be used to group booking options together.

Screenshot of various booking options.

Booking options

Booking options define the registration opportunities for guests. Every event requires at least one booking option. To group booking options, they can be created within booking groups.

Example event with simple registration

Example event with simple registration

Example event with simple registration, choice between different, independent options

Example event with simple registration, choice between different, independent options

Booking groups

Booking groups are useful for grouping booking options. They are particularly suitable for events where:

  • Certain options need to be visually grouped, for example, if they take place at the same location or on the same day.
  • Certain booking options occur simultaneously, and registration for one option is only possible per time slot, or in other dependencies between the booking options.

To create booking groups, all existing booking options must first be deleted.

Example event with booking groups.

Multi-bookable option

Multi-bookable options, similar to booking groups, allow booking options to be grouped. Multi-bookable options are suitable for the following scenarios:

  • When multiple instances of the same option can be booked per booking.
  • When options do not require a date (additional services without a specific date or with multiple booking availability, such as T-shirts, hotel rooms, tickets, etc.).

Import booking options

Through the "Import booking options" selection in the top right corner of the editing mode's toolbar, multiple booking options can be created via Excel import.

The following information can be imported via Excel: identifier, displayed title of the booking option, minimum and maximum number of seats, as well as event time and date. An Excel template can be downloaded directly during the upload process.

  1. The first step is to create the desired booking groups or multi-bookable options manually in Oniva.
  2. The Excel upload takes place via the menu item Import booking options in the options bar. During the import process, the drop-down menus Booking groups and/or multi-bookable options appear. Here, the booking options to be uploaded can be conveniently assigned to the respective booking groups and/or multi-bookable options.
Note: Identifier
Each booking option must receive a unique identifier so that it can be updated in a later import. The identifier is not visible to guests.
Tip: Complex booking structures
Even with booking groups and multi-bookable options, booking options can be imported via Excel upload.
Note: Basic configuration only
The import is limited to a reduced set of values. All further adjustments must be made individually for each option after the import.

Additional booking rules

Additional booking rules override capacity limits or prices for an authorization group or define dependencies between booking options that must be considered during registration.

  • Limitation: Overrides the maximum number of seats for all subordinate booking options, taking into account the booked quantity per booking option.
  • Dependency: Specifies which booking groups and multi-bookable options must always be booked together with this group.
  • Exclusion: Specifies which booking groups and multi-bookable options can never be booked together with this group.
  • Bookable minimum and maximum number: Specifies the number of booking options a guest can book, taking into account the booked quantity per booking option.
  • Number of booking options per guest: Specifies the number of booking options a guest can book, without considering the booked quantity per booking option (Example: if a guest books 3 T-shirts, it is counted as 1 booking option).

At the level of booking options, two additional rule options are available:

  • Capacity: Overrides the maximum number of seats for these booking options for one or more authorization groups.
  • Price: Overrides the price of this option for an authorization group
Note: Capacity
The limitation of capacity via rule is only meaningful if the limitation is restricted to one or more authorization groups. The overarching capacity is placed directly in the option. See article on capacity.
Note: Multiple options bookable
If guests should only be able to book a single booking option from the selection, the checkbox "Multiple options bookable" must be deactivated. Other booking limitations (min./max. bookable, dependencies, etc.) can be created via additional booking rules.
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Refunds

Refunds are subject to a fee of CHF 2.50 per transaction in addition to the processing fee. Whether this fee will be borne by the guest or the organizer can be determined by you. The refund will then be processed for the full or partial amount. Ideally, you should specify this in your guest terms and conditions.