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With event deregistrations, invited guests can decline the invitation to an event and thus avoid receiving unwanted emails and SMS messages from campaigns.
What happens when someone deregisteres?
The deregistration function allows invited contacts to reject an invitation to an event. By deregistering, contacts signal that they do not wish or are unable to attend the event.
Removal from the contact group
Deregistered contacts are removed from the "Contacts without confirmed booking" group.
These contacts will receive no further communications or reminders about the event.
Deregistration confirmation
Instead of a booking confirmation, deregistered contacts receive a deregistration confirmation.
This deregistration confirmation can be edited under the "Deregistration created" action in notifications.
Benefits for event organizers
Clarity: Deregistrations are clearly separated from acceptances and pending invitations.
Efficient communication: Only confirmed and pending contacts continue to receive information.
Clear dashboard display: Deregistrations are clearly displayed on the dashboard, ensuring easy management.
This feature ensures that event organizers always have an overview of the invitation statuses and can manage communication effectively.
Activate deregistration for an authorization group
Open your event in the Oniva Admin.
Edit your event and navigate to the Authorization groups tab
Open the registration and access settings for the desired authorization group
Activate the deregistration
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Refunds
Refunds are subject to a fee of CHF 2.50 per transaction in addition to the processing fee. Whether this fee will be borne by the guest or the organizer can be determined by you. The refund will then be processed for the full or partial amount. Ideally, you should specify this in your guest terms and conditions.
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