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Online events & live streaming

Frequently asked questions

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Last updated:
October 14, 2024

Authorization groups

Authorization groups define which persons can participate in an event under which conditions and how access to the event website is permitted. At least one registration and one access setting must be created for each authorization group. Authorization groups can either be activated for access via accounts or for public access.

Screenshot of authorization groups in Oniva.

Authorization groups

If you restrict access to your event to accounts, only those who have an Oniva account will be able to register. This increases security, as only registered users gain access. However, this functionality is exclusively available to users with a premium license. For instance, you could utilize this option to ensure that only your internal employees, who are already registered in the system, can participate in specific events.

If you choose to set up the authorization group for public access, various access methods are available under registration and access settings, which can be specified. You can choose between options such as public, private with password, or only with personal link to determine how your guests can access the event registration. This flexibility allows you to adjust access controls to fit the requirements and security policies of your event.

Restricting access for exclusive events

For events aimed at external guests without an account (e.g. customer events), access can be restricted by first deactivating all access methods under the menu item Login and access settings. An Excel list can then be imported under Event contacts. A personal event website link is then generated for each of the imported contacts, which can be sent with the invitation. This means that the event website can only be opened with a personal link.

For events aimed at users with accounts, an account group can be used or created to restrict access. Account groups can be created and edited in the workspace. Once the group has been created, it can be stored in the event under login and access settings to restrict access. If no account group is stored, all users of the account type can book.

Registration and access settings

Each authorization group requires at least one registration and access setting. This defines the conditions under which the group can make bookings.

Tip: Multiple registration and access settings
In most cases, one registration and access setting per authorization group is sufficient. However, an authorization group can have multiple registration and access settings, but they must be clearly distinguishable. For example, different times could be used for different registration and access settings.
  • Start date & time: Specifies the start date from which these registration and access settings should be activated.
  • End date & time: Defines the date from which the registration and access settings will be stopped and thus no longer bookable. This date serves as the registration deadline for the authorization group.
Tip: No date necessary
In most cases, no start date is needed. The start date is only important if registration is to be automatically opened at a certain time. If no registration deadline is configured, the end time can be left empty. The event will then be bookable until the last minute of the last booking options.
  • Booking note: Defines a note that appears above the booking options for this authorization group. Example: "Please register for one session and one workshop each."
  • Maximum available slots: Sets the maximum number of possible guests for the corresponding registration and access settings. This capacity is used to limit the guests of an authorization group (e.g., if only a limited number of employees or account managers can register for a customer event). The capacity of booking options can be set directly in the option. See also our article on capacities.
  • Costs: The costs specified in the registration and access settings are charged once per booking regardless of the selected options. To be able to record costs for a registration and access setting, payment settings must be enabled under event settings.
  • Discount: Defines a discount on the prices of the booked options in the form of an amount or a percentage for the respective registration and access settings. Example: Partners can book for free or at a reduced rate.

Access methods

Access methods can only be selected for authorization groups without accounts.

  • Public: The event link can be opened by all users without authentication.
  • Private with password: A general, generic password is required to open the event. The password can be defined directly.
  • No access method activated: The event can only be opened and booked via the personal event link for each contact.

Deregistrations

The deregistration option allows contacts to decline the event invitation. Contacts who have deregistered will be removed from the contacts without confirmed bookings group and will not receive any further communications. This feature enables event managers to maintain a clear overview between outstanding invitations, acceptances, and deregistrations. For further information, please refer to our article on deregistrations.

File attachements

File attachments can be configured as a requirement for registration or as an attachment to the booking confirmation.


Frequently asked questions

  • How can I allow access for existing account types, such as external employees?
    In the authorization group, access to accounts must be restricted, and the corresponding account type must be selected.
  • An account type or an account cannot (anymore) register. What could be the reason?
    If an event is fully booked or not available for individual users of an account type, the account typically lacks the permission to book the event. The lack of permission could be due to the following reasons:
    - Account groups are restricted to events with accounts, excluding the account,
    - only one option can be booked for the event, and the user has already booked an option (thereby not being eligible for others),
    - there are no authorization groups for this account type,
    - the authorization group has no registration and access settings,
    - options are excluded for this account type through additional booking rules or exclusions under authorization groups, or
    - there is a capactity limit on booking options or the authorization groups, which has been reached.
  • 'Access denied' is displayed. What could be the reason?
    The account used to access the event website lacks permission to open the website. This can also occur when the user is authorized for the event in the admin area (see article on access denied).
  • Why can't my authorization group be deleted anymore?
    Authorization groups cannot be removed if event bookings exist on them (including expired or canceled ones). As an alternative, you can disable authorization groups by setting the end date in the past. The group will then expire and become unusable.
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Refunds

Refunds are subject to a fee of CHF 2.50 per transaction in addition to the processing fee. Whether this fee will be borne by the guest or the organizer can be determined by you. The refund will then be processed for the full or partial amount. Ideally, you should specify this in your guest terms and conditions.
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